ANSWERS TO YOUR QUESTIONS

Postage Information

HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We aim to send out all orders within 48 hours. If this is not the case we will notify you. Orders are dispatched using Royal Mail at the cost stipulated below:
  • Standard UK recorded delivery £5.50 - 2-5 days.
  • UK Courier £10 - 48 hours

    Please note that a signature is required for this service so please bear this in mind when specifying your preferred delivery address.

    If you have any special delivery requests please make these known to us.

    DO YOU SHIP INTERNATIONALLY?
    Yes, please see the costs below:
    • Standard EU delivery £15, 3-7 days
    • Non European Union Countries £22, up to 12 days

      Ordering and Paying

      WHAT PAYMENT METHODS ARE ACCEPTED?
      We accept credit card, debit card, via PayPal, Apple Pay or Google Pay. When you check out, you can choose your preferred payment method and follow the simple step-by-step instructions.

      Orders and Returns

      HOW DO I PLACE AN ORDER?

      Browse the shop by clicking on the product categories in the navigation at the top of the screen. Click on product pictures to see more information and to load a larger picture.

      When you find a product you want to buy, click the "Add to basket" button to add it to your basket.

      The item will now be shown in your shopping basket on the right of the screen. The total cost of items in the basket will be calculated automatically. Remember that all prices include VAT

      WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
      If you have any problems you can find our contact details on the contact us page.
      HOW CAN I CANCEL OR CHANGE MY ORDER?
      If you would like to cancel or change an order please get in contact with us via email or phone you can find our contact details on the contact us page.
      HOW DO I RETURN A PRODUCT?

      If for any reason you are not happy with your Bird of Paradise purchase, please return the item(s), along with the details requested below, within 14 days of receiving your item(s). Please do contact us in advance of making a return so we can expect your delivery.  Bird of Paradise will be happy to refund or exchange your item(s) provided they are in perfect condition, unworn and in their original packaging with original labels still attached. Unfortunately we cannot accept exchanges or refunds on goods we consider damaged or used.  Please provide us with the following information when you make your return:

      • Please stipulate if you require a refund or an exchange
      • Order Number
      • The reason for the return
      • Copy of the receipt
      • Please obtain proof of postage

      Please return your item to:  Bird of Paradise, 2 Frewin Road, London SW18 3LP

      Please allow 14 days for any returns to be processed. We will not be considered responsible for goods in transit.  We would like to draw your attention to the following:

      • We do not refund delivery charges.
      • We do not refund gifts without a receipt but are happy to make an exchange.
      BACK TO TOP