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If you wish to cancel your order: (a) Notify us by sending an email to enquiries@birdofparadiselondon.co.uk before we have dispatched the goods to you; or (b) Where goods have already been dispatched to you, by returning goods to us within 14 days
You can return goods you have ordered from us at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
Upon receipt of the goods, we will give you a full refund of the amount paid excluding any shipping or statutory duties paid or an exchange credit as required.
The rights to return the goods to us will not apply in the following circumstances: - in the event that the product has been used or damaged by you in any way. The provisions of this clause do not affect your statutory rights.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@birdofparadiselondon.co.uk.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@willstogdale.com and send your item to: Bird of Paradise London LTD, 2 Frewin Road, London, SW18 3LP, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Bird of Paradise London LTD, 2 Frewin Road, London, SW18 3LP, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
